TOEIC® Listening & Reading in Secure Program Guidelines
Notes on Application
Please confirm and consent to the Privacy Policy of IIBC and TOEIC® Listening & Reading in Secure Program guidelines before you apply for the TOEIC® Listening & Reading in Secure Program.
- You are not allowed to change the test date and time once the application is submitted. No one can take the test on behalf of a registered test taker. We cannot refund the test fee once payment is made. You may change your test site only during the application period. Please note that after the application period, you cannot change your test site.
- You are not allowed to take both the AM and PM sessions on the same test day. Should you apply for both the AM and PM sessions on the same test day using multiple accounts, both applications constitute a test contract, but in accordance with these guidelines, the AM session will be deemed valid, while you may NOT take the PM session. In this case, please note that the test fee for the PM session is not refundable.
- If you arrive at the test center without both one identification photograph and a personal identification accepted by the Institute for International Business Communication (“IIBC” hereinafter), the test administrator will not admit you and you cannot take the test. The test fee will not be refunded in such cases. Be sure to check the items you need to bring with you on the test date before applying.
- If you are a minor, please obtain the consent of your legal guardian.
- If you are aged 12 or under as of the test date, on the day of the test, the examiner will explain how to fill out the answer sheet and precautions on taking the test.If your family member also plans to take the test at the same test site, please contact the IIBC Test Operation Center by the application deadline.
- If you need special consideration due to a physical limitations or health-related reasons, you can request Priority Support Service and we will provide a test environment that meets your needs to the extent possible. Please read about Priority Support Service before applying.
- Please accurately enter your name and date of birth as listed on your family register.
- The application process is completed after you have gone through all prescribed application procedures and have paid the test fee. Only when all prescribed application procedures have been completed, a receipt of application will be sent to you by e-mail. (We will use the e-mail address you registered when you applied.) Please keep this e-mail until you receive your test results. Even if our e-mail regarding receipt of application does not reach you, we will consider your application to be complete. If your application is complete, you will see the word ”Completed” on the payment status screen on the “Application History (detail)” in TOEIC Application Site. Please make sure to confirm the status of your application or call the IIBC Test Operation Center . We will need to verify your identity upon your confirmation of application details.
- After you have completed all prescribed application procedures, you will be issued an admission ticket which will also serve to notify you of the test center allocated to you. The same information will be available on the TOEIC Application Site, at the “Admission Ticket Information Details” page.
The “test site” is an area specified by the IIBC Test Operation Center. You can choose a test site when you apply. We will designate the test center within the test site you chose and will notify you. Note that you cannot change the test centers within the same test site nor designate a specific test center. In some cases, there may be more than one test site within a prefecture.Check the test date schedule for your desired test site before applying.
- All answer sheets completed by examinees on the test date will be scored except in the cases stated below.
- After we receive the applications, we may announce important notes regarding each test on our official website as "Important Notice". Please check the "Important Notice" section prior to taking the test.
Information for Legal Guardians
If an inquiry is made by a legal guardian of the test taker, we will reply by telephone using the telephone number on the application after confirming the person inquiring is a legal guardian of the test taker.
Admission Ticket
The admission ticket is sent out by mail by about a week before the test date. All the information you need for taking the test can be found under the heading of "Test Information" at the TOEIC Application Site. (Please see "Reviewing Your Admission Ticket Information" for further details.) If you do not receive your admission ticket and are unable to check the information through the website, the test taker himself or herself should be sure to contact the IIBC Test Operation Center during the period of inquiry for undelivered admission tickets designated for every TOEIC Listening & Reading in Secure Program, as stated in the schedule.
We do not accept any changes of test date or refund any test fees on the grounds of undelivered admission tickets (Japanese).
For group applications, we can send the admission tickets to the company/school if that is preferred.
IIBC Test Operation center | 03-5521-6033 |
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Period of inquiry for undelivered admission tickets | 10:00 - 17:00 (Except Saturdays, Sundays, and public holidays) |
Test day | 8:00 - 14:35 |
Test Fee
Test Fee | JPY7,810(incl. tax)
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General Notes on Taking the Test
Only test takers who have completed all prescribed application procedures are allowed to enter the test center. No waiting room is available for persons accompanying test takers.
Swiping from left to right reveals additional information.
Schedule A.M. adm. | 9:25~ 9:55 Check-in time 9:55~10:20 Test explanations・Listening audio check 10:20~12:20 Test 12:20~12:35 Collection of test books and answer sheets 12:35 (Approximately) Exit from test room
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Schedule P.M. adm. | 14:05~14:35 Check-in time 14:35~15:00 Test explanations・Listening audio check 15:00~17:00 Test 17:00~17:15 Collection of test books and answer sheets 17:15 (Approximately) Exit from test room
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What to bring | Please refer to your admission ticket for details.
Information on lost and found items at the test site is stored at the IIBC Test Operation Center, so please contact the Center as soon as possible. |
Cautions | ■ Responses to violations
■ Cautions
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Official Score Certificate
- Test results (Digital Official Score Certificate) will be issued within 30 days of the test date. Printed test results (Official Score Certificate) will also be sent out by mail within 30 days of the test date to test takers using a sealed envelope marked “親展 (confidential)”.
- If you do not see your Digital Official Score Certificate, please contact the IIBC Test Operation Center within 30 days of the test date. If you do not receive your printed Official Score Certificate within 35 days of the test date, please contact the IIBC Test Operation Center within 65 days after the test date. Any notice of an undelivered certificate submitted later than 65 days after the test date will be considered a request for reissue and the fee for reissuing a certificate will be required.
- A Digital Official Score Certificate will not be displayed 5 years after the test date. If you wish to request the reissue of a printed Official Score Certificate, please apply via the TOEIC Application Site and pay the fee within 2 years of the test date. (We do not reissue the Official Score Certificate for any test administered more than 2 years ago.)
- For group applications, the group representative can request that the Official Score Certificates be sent directly to the company/school. In addition, test results and individual data (registration number, name, date of birth) will be provided to the group’s liaison department as well as to each test taker.
Cancellation or Interruption of Test in Secured Program
- We may cancel a test at all test sites or in some limited areas if events outside our control (e.g. earthquakes, tsunami, other natural disasters, strikes, outbreak of infectious diseases) cause difficulty in securing the test centers, blackouts or other circumstances, such as disorders related to transportation, communication, or distribution. In the event that we need to cancel the test, notifications will be posted on our official website. We may also cancel the test if the IIBC Test Operation Center judges the trouble to be a hindrance in continuing the test due to unforeseen circumstances or other situations. If this happens, your test fee will be refunded as a general rule. If you do not wish to receive a refund, we will provide you with the opportunity to take the test again.
- A test may be interrupted if the IIBC Test Operation Center judges the trouble to be a hindrance in continuing the test. If this happens, the finish time of the test will be delayed.
- We assume no responsibility whatsoever for any inconvenience, costs and all other personal losses incurred by test takers due to cancellation or postponement of a test administration except for refunds of your test fee due to the cancellation of the test as described in 1 above.
Privacy Policy
- Intended Use and Provision of Personal Information
Your personal information obtained from the TOEIC® Listening & Reading in Secure Program will be used for registration, identification of test takers, administration/planning/improvement of the TOEIC® Listening & Reading in Secure Program, ascertainment of the status of TOEIC test utilization, improved precision of test programs, preparation of materials for improvement of English proficiency, scoring/issuing/reissuing/delivery of test results, providing services using test results, information sharing, conducting questionnaires, information provision on IIBC business and new business(Includes processing and analysis combine with other TOEIC Programs and learning tools.) , and communication by telephone/e-mail/postal mail to achieve the purposes described above. - Provision of Personal Information to Third Parties
The IIBC provides your personal information and secure program test answers to ETS located in the United States, the test developer, for scoring and statistical processing. Please note that ETS cannot identify individuals. Personal information collected will not be provided or disclosed to any third parties except in the cases mentioned above or the cases except as provided by law.
In the event that IIBC receives an inquiry through ETS or an ETS-accredited national/regional organization regarding the authenticity of official score certificates/ institutional score reports of TOEIC Program submitted by a test taker to an organization in a country/region other than Japan, IIBC may provide personal data to ETS or an ETS-accredited national/regional organization based on the test taker's consent. Please refer to the Personal Information Protection Commission's website(Japanese) for the list of specific countries/regions to which the data will be provided and more information on the privacy protection system. Please also check the ETS website for more information on ETS or ETS-accredited national/regional organizations. - Outsourcing of Personal Information Processing
The IIBC entrusts handling of acquired personal information to sub-contractors as necessary to achieve the purpose for which the information is being used. In such a case, a confidentiality agreement shall be signed by the sub-contractor. - Inquiries
To request clarification regarding the purpose of use of personal information provided to the IIBC or the disclosure, correction, addition, partial removal, suspension of use, deletion, or suspension of provision of such information to third parties, contact the IIBC or refer to the “Privacy Policy” on our official website.
Regarding the reissue of an Official Score Certificate, please refer to the “Reissue” page on our official website. - Consent to Privacy Policy
Please confirm and consent to the Privacy Policy of IIBC and TOEIC® Listening & Reading in Secure Program guidelines before you apply for the TOEIC® Listening & Reading in Secure Program.
Chief Privacy Officer
General Manager of SP Division
The Institute for International Business Communication